I like to lock my valuables up before heading to the gaming floor. I have never stayed at a casino that doesn't have a safe in the room. As far as our room, It was so smokey! We smoke and it was awful! Tile falling off the base round the bathroom, grout crumbling out of the bathroom tiles. If you can't do your buffet properly, shut it down. Desserts consisted of small slices of various pies 90% of choices were sugar free. I don't understand why they don't serve chicken gravy with chicken. Dinner was baked chicken, baked chicken wings and fried fish strips. Horrible! The salad bar consisted of pickled beets and a tin filled with out of the can pork & beans. We did tip him well! He was working so hard. There was only 1 bartender on a Friday nite. No free breakfast, no free internet, no bell hop, I know it's a pandemic out there but I suspect it's not much better there in normal times. Would never consider staying there again. The hotel is over priced for it's condition. Sounds like they appreciated the business in these poor economic times. We were there with a group that took about 200 rooms. I suspect if we were gamblers it would have gotten straightened out for free. Personally, I think it is sad that you can get mixed up on a booking and then they charge you additional to get it changed. Which we did to get our crew member, a non smoker, a non smoking room. To change the second room they claimed we had to pay the difference between the group rate and the normal rate. We had another room reserved for a crew member the next day, she was also able to get him a non smoking room. She then called back to state that there were other rooms on floors that are closed because not enough housekeeping staff. She called for manager, whom stated she would see what she could do. They offered an air cleaner, never brought it. We went to the room, terrible, smoking rooms are concentrated with smoke. Front Desk said they could not do anything. We complained, wife is allergic, could not use them. When we arrived they stated we had reserved smoking rooms, they were full and that was all they had. Wife booked 2 non smoking rooms, when got confirmation it stated '2 Queens' nothing about smoking or non smoking, this day and age a lot of hotels are total non smoking, Since it did not say 'smoking' she assumed they where non smoking.

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